Satisfaction Guarantee Policy

Effective Date: [07/15/2025]

At PureShine Detailing, we take pride in the quality of our work and strive to provide every customer with the best service possible. Your satisfaction is important to us, and we stand behind what we do.

1. Let Us Know Within 24 Hours

If you are not fully satisfied with your service, please contact us within 24 hours of your appointment.
You can reach us at:
📧 pureshinedetailing.llc@gmail.com
📞 703-254-7593

Let us know what was missed or what you’re unhappy with, and we’ll make it right.

2. Touch-Up Promise

In most cases, we’ll offer a free touch-up within a reasonable time frame to address any areas of concern, as long as:

• The issue relates to work we performed
• The vehicle’s condition has not changed (e.g., new dirt, weather, or use since the detail)

3. Limitations

Please note:

• Refunds are not guaranteed and are offered only at our discretion
• We do not guarantee removal of permanent stains, deep scratches, or pre-existing damage
• This policy does not apply if the vehicle was used or exposed to elements after the detail (rain, dirt, spills, etc.)

4. Photos & Proof

To help us better understand the issue, you may be asked to provide photos. This helps us verify and resolve problems quickly and fairly.